Joanna Singh (She / her)

Qualifications / Professional Associations:

• Bachelor of Teaching (Primary)

Summary Professional Experience:

Joanna is an Operations Support Officer who helps ensure the smooth and efficient running of the New South Wales team. She supports a large multidisciplinary group of clinicians across a broad range of operational functions, including CRM workflows, service agreements, Quality and Safeguards Commission requirements, event coordination and vendor management. By streamlining processes, strengthening compliance and providing responsive operational support, Joanna enables frontline clinicians to focus on delivering high-quality outcomes.

Joanna brings extensive experience across operations, retail management, advertising, business ownership and operational leadership. Throughout her career, she has developed a strong ability to combine analytical thinking, creativity and strong people skills to improve systems, solve complex operational challenges and support high-performing teams. Her experience includes project coordination, procurement, systems improvement, policy implementation, team training and managing national events.

Joanna is highly organised, detail-oriented and approachable. She brings warmth, energy and practical problem-solving to fast-paced environments, and values clear communication so that internal and external stakeholders feel informed and supported. Alongside her operational expertise, Joanna has an ongoing interest in training, education and capacity building. 

Joanna enjoys contributing to a positive team culture, improving operational efficiency and developing practical solutions that help clinicians and support teams deliver exceptional outcomes. She is committed to finding better ways of working that make a meaningful difference to both colleagues and the people SAL Consulting supports.