Feedback & Complaints
We genuinely care about you and your experiences at SAL Consulting. We value all feedback, positive and negative.
If you have any problems with the services we provide or would like to make a complaint, please talk with your consultant first.
What are your options?
If you feel speaking with your consultant has not helped (or if you do not feel confident talking to your consultant), you can contact our office on 1300 851 795.
If you feel your complaint has not been handled satisfactorily, you may escalate your concern to the NDIS Commission.
Who can provide feedback?
Everyone who accesses services and supports provided by SAL Consulting has the right to provide feedback and make comments. What we will do with the feedback you provide Your feedback will be used to let staff know about your experience and ensure their efforts are acknowledged. Your feedback will also allow us to identify any aspect of our services that need improvement.
What you can expect
If you have provided contact details, you will be contacted by phone or in writing to acknowledge receipt of your comments within 5 business days. If you have raised an issue that requires investigation you will receive a response in writing within 21 days. If you are not satisfied with the response, please contact our Business Support team who can escalate your concern.
Who can I give feedback to?
You can either submit the form below, or make comment by speaking directly with:
the consultant involved with your support.
the Operational Supervisor of the consultant working with you.
Alternatively, you can contact our Business Support team between 9.00am and 5.00pm Monday to Friday AEST on 1300 851 795.