Effective On Call Systems (OOHC, Disability and General) (1 day) (managers or staff)

On Call can be one of the most misused systems in an agency and yet it is one of the most important ways that staff and clients can be supported. This course will take the participants through on call processes and practice.  

Topics include:

• What is on call?                                                                                   
• Incident-related on call Support                      
• What is Critical Incident Stress?                       
• Factors Affecting Individual Response                            
• Stress Reactions                                                                  
• Self-Care Behaviours                                                                          
• Addressing Critical Incident Stress                                  
• Defusing                                                                                                               
• Debriefing                                                                                            
• Incident reporting
• Clinical Supports